The Falco Milano Online Store Return Policy

There may be times when you will need to return an item purchased from our online store. Our Returns Policy is in place to assist you with your return. The benefits given by our Returns Policy are in addition to other rights and remedies you may have as a consumer under the Consumer Protection Act (CPA), as well as any other applicable acts.

If you wish to return any item(s) you have purchased from us, you can either return the item(s) via courier to our online store or in person to a Falco Milano store within South Africa (only) within 15 days from the date of purchase. Return courier costs will be at your expense, unless the item(s) returned is faulty or not as ordered. In this instance, courier costs will be incurred by Falco Milano.

We encourage you to return your parcel at a great price through Dawn Wing traceable courier services as all returned parcels remain the responsibility of the purchaser until received by Falco Milano.

We also encourage you to return in any of our stores country wide as this is free of charge.

Store purchases cannot be returned or refunded online.

 

Returns Policy Conditions

At Falco Milano we want to make sure you always have a smile on your face and that you feel great with your purchase. If you have changed your mind on a purchase we will exchange your item or refund your original method of payment provided that: 

 

  • You return the item within 15 days (inclusive) from the date of purchase.
  • You produce your original Falco Milano invoice (receipt) when you return the item 
  • The item is in original saleable condition:
  • With all original tags and labels still attached
  • In an unworn, unopened and unused state
  • A return form is completed and accompanies your item(s) being returned
  • In original packaging

 

If you are not able to comply with these requirements, Falco Milano reserves the right to refuse an exchange or refund on change of mind items. Falco Milano does not accept any bank statement or proof of payment statements as proof of purchase. 

 

We regret that we are unable to accept the exchange or return of the prescription lenses for change of mind as every pair is custom made for your eyes as well as for hygiene purposes.