Vivienne

Step up your style game with these radiant shades! Their striking rectangular shape embodies modern elegance, perfect for every fashionable woman. Crafted with durable metal and smooth acetate, they boast a silver frame paired exquisitely with blue and orange gradient lenses. Your new go-to accessory awaits this sunny season!

Frame: Metal & Acetate
Shape: Fashion
Size: 60-17-149
Gender: Female
Color: Silver
Lens: Blue & Orange

As a brand dedicated to your overall safety, we recognize the detrimental impact of UV400 rays on your eyes. Embrace our innovative lenses that not only shield your eyes from harmful light but also provide shatterproof protection. With our commitment to both style and eye safety, our lenses ensure that you can confidently enjoy a blend of fashion and optimal eye protection.

Information on lens maintenance, cleaning tips, and durability would reassure customers of the long-term value.

Falco Milano Eyewear – Durability & Care

At Falco Milano, we are committed to delivering high-quality, long-lasting eyewear that balances style, comfort, and durability. Our frames and lenses are crafted using premium materials to ensure exceptional performance and longevity. With proper care and maintenance, your eyewear will continue to provide clear vision and stylish appeal for years to come.

Lens Maintenance & Cleaning Tips

To preserve the clarity and longevity of your lenses, follow these simple care tips:

•  Use a Microfiber Cloth – Always clean your lenses with a soft microfiber cloth to avoid scratches. Avoid using paper towels or clothing, as these can cause micro-abrasions.
•  Use Lens Cleaning Solution – Use a dedicated lens cleaner or mild soap with water. Avoid alcohol-based cleaners, as they can damage lens coatings.
•  Rinse Before Wiping – Dust and debris can scratch lenses if wiped when dry. Rinse your glasses with lukewarm water before cleaning.
•  Store Properly – Always keep your glasses in a protective case when not in use to prevent scratches, bending, or accidental damage.
•  Avoid Extreme Temperatures – Prolonged exposure to high heat or freezing temperatures can affect lens coatings and frame integrity. Keep your eyewear away from direct sunlight when not in use.

Ensuring Long-Term Durability

By choosing Falco Milano, you are investing in high-quality eyewear that is built to last. Our frames and lenses are designed to withstand daily wear and tear, offering a balance of durability, comfort, and timeless style.

With proper care, your eyewear will remain in excellent condition, allowing you to see the world with clarity and confidence.

1. Shipping Methods:

We offer several shipping methods to ensure that you receive your eyewear in a timely and secure manner. The available shipping options may vary depending on your location. The following are our standard shipping methods:

• Standard Shipping: Estimated delivery time 5-7 working days.
• In store collection:  Estimated delivery time 5-7 working days.
• International Shipping: For customers outside South Africa, please note that additional shipping charges and delivery times may apply.

2. Processing Time:

Orders are typically processed within 1-2 business days after payment verification. Our team works diligently to ensure your eyewear is carefully inspected and prepared for shipment.

3. Shipping Costs:

South African shipping costs are free of charge.

International shipping costs are calculated based on your chosen shipping method, the destination address, and the weight and dimensions of your order. You will see the shipping cost at checkout before completing your purchase.

4. Shipping Confirmation:

Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment. Please allow some time for the tracking information to become available.

5. Delivery:

a. Domestic Shipping (Within South Africa):

• Orders shipped via standard shipping typically arrive within 5-7 working days.
  

b. International Shipping:

• International delivery times vary depending on the destination and shipping method chosen.
• Please note that customs clearance procedures in your country may cause additional delays. Any customs duties or taxes are the responsibility of the customer.

6. Shipping Address:

Please ensure that the shipping address you provide during checkout is accurate and complete. We are not responsible for orders shipped to incorrect or incomplete addresses.

7. Delivery Issues:

If you encounter any issues with the delivery of your eyewear, please contact our customer support team as soon as possible at 021 007 5810. We will work with the carrier to resolve any delivery problems promptly.

8. Order Tracking:

You can track your order's progress using the tracking number provided in the shipping confirmation email. If you have any questions or need assistance with tracking, please reach out to our customer support team.

9. Shipping Holidays:

Please be aware that our shipping carriers may observe holidays, which can affect the estimated delivery times. We recommend checking with the carrier for any holiday-related delays.

10. Returns and Refunds:

For information on returns and refunds related to shipping, please refer to our Falco Milano online returns policy.

If you are not completely happy with our product, please return it to us within 30 days of purchase, in the same packaging and condition that you purchased it and we will gladly exchange it.

MANUFACTURING WARRANTY ON DEFECTIVE SUNGLASSES AND GLASSES

We offer a six month warranty from date of purchase, in the unlikely event of the peeling or corrosion on either our lenses or frames. Upon return of your defective glasses or sunglasses, the pair will be inspected, evaluated upon the determination thereof, we will repair or exchange the glasses in a reasonably timely manner.

Defects covered by the warranty include but are not limited to

1. Scratches
2. General wear and tear.
3. Goods that are missed handled or damaged by the customer.
4. Cracks, breaks and fractures on the frame and lenses.

In order for Falco Milano to honor the warranty, we require all parts of the product to be returned to us. If any parts are missing, the warranty will be null and void.

Any alteration to the product will void this warranty.

For all online purchases please refer to the section below.


The Falco Milano Online Store Return Policy

There may be times when you will need to return an item purchased from our online store. Our Returns Policy is in place to assist you with your return. The benefits given by our Returns Policy are in addition to other rights and remedies you may have as a consumer under the Consumer Protection Act (CPA), as well as any other applicable acts.

If you wish to return any item(s) you have purchased from us, you can either return the item(s) via courier to our online store or in person to a Falco Milano store within South Africa (only) within 15 days from the date of purchase. Return courier costs will be at your expense, unless the item(s) returned is faulty or not as ordered. In this instance, courier costs will be incurred by Falco Milano.

We encourage you to return your parcel by a traceable courier service as all returned parcels remain the responsibility of the purchaser until received by Falco Milano.

We also encourage you to return to any of our stores country wide as this is free of charge.

Store purchases cannot be returned or refunded online.

This policy is only applicable to our online sales and not in any way to any in store sales.


Returns Policy Conditions

At Falco Milano we want to make sure you always have a smile on your face and that you feel great with your purchase. If you have changed your mind on a purchase we will exchange your item or refund your original method of payment provided that

You return the item within 30 days (inclusive) from the date of purchase,
You produce your original Falco Milano invoice (receipt) when you return the item,
The item is in original saleable condition,
With all original tags and labels still attached,
In an unworn, unopened and unused state,
A return form is completed and accompanies your item(s) being returned,
In original packaging

If you are not able to comply with these requirements, Falco Milano reserves the right to refuse an exchange or refund on change of mind items. Falco Milano does not accept any bank statement or proof of payment statements as proof of purchase.

We regret that we are unable to accept the exchange or return of the prescription lenses for change of mind as every pair is custom made for your eyes as well as for hygiene purposes.

Falco Milano is not, nor claims to be an optometric practice or optometrist. Falco Milano does not and will not engage in providing any optometric service whatsoever. Falco Milano provides customers with good quality fashionable spectacles containing prescription lenses. The spectacles provided by Falco Milano are cosmetic in nature and are intended to provide clear and comfortable vision. Additionally, the make up of the lenses is not based on the performing of an eye examination, which is performed to detect visual errors, or any diagnosis provided by Falco Milano or any of its employees but rather on an existing prescription provided directly to the customer by a registered and duly qualified optometrist. Accordingly, neither Falco Milano nor any of its employees may make an optometric diagnosis or perform any such related act. The customer should consult his/her optometrist for clarity on such matters.