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1. Shipping Methods:
We offer several shipping methods to ensure that you receive your eyewear in a timely and secure manner. The available shipping options may vary depending on your location. The following are our standard shipping methods:
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Standard Shipping:Â Estimated delivery time 5-7 working days.
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In store collection:Â Â Estimated delivery time 5-7 working days.
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International Shipping:Â For customers outside South Africa, please note that additional shipping charges and delivery times may apply.
2. Processing Time:
Orders are typically processed within 1-2 business days after payment verification. Our team works diligently to ensure your eyewear is carefully inspected and prepared for shipment.
3. Shipping Costs:
South African shipping costs are free of charge.
International shipping costs are calculated based on your chosen shipping method, the destination address, and the weight and dimensions of your order. You will see the shipping cost at checkout before completing your purchase.
4. Shipping Confirmation:
Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment. Please allow some time for the tracking information to become available.
5. Delivery:
a. Domestic Shipping (Within South Africa):
- Orders shipped via standard shipping typically arrive within 5-7 working days.
b. International Shipping:
- International delivery times vary depending on the destination and shipping method chosen.
- Please note that customs clearance procedures in your country may cause additional delays. Any customs duties or taxes are the responsibility of the customer.
6. Shipping Address:
Please ensure that the shipping address you provide during checkout is accurate and complete. We are not responsible for orders shipped to incorrect or incomplete addresses.
7. Delivery Issues:
If you encounter any issues with the delivery of your eyewear, please contact our customer support team as soon as possible at 021 007 5810. We will work with the carrier to resolve any delivery problems promptly.
8. Order Tracking:
You can track your order's progress using the tracking number provided in the shipping confirmation email. If you have any questions or need assistance with tracking, please reach out to our customer support team.
9. Shipping Holidays:
Please be aware that our shipping carriers may observe holidays, which can affect the estimated delivery times. We recommend checking with the carrier for any holiday-related delays.
10. Returns and Refunds:
For information on returns and refunds related to shipping, please refer to our Falco Milano online returns policy.