Question 1

How do I send you my prescription?

Accepted Answer

During the Lens Studio flow at checkout you can enter it manually, upload a photo, or ask us to email you a secure link to send it later.

Question 2

What is PD?

Accepted Answer

Pupillary Distance — the distance between your pupils in millimetres. Any optician can measure it; typical values are 54–74mm.

Question 3

Can I use my sunglasses with my prescription?

Accepted Answer

Yes. Every sunglass in the collection can be made with a full prescription, including progressives.

Question 4

Do you make progressive lenses?

Accepted Answer

Yes — freeform digital progressives, ground by Zeiss to your prescription.

Question 5

When will my order ship?

Accepted Answer

Non-prescription orders ship within 3 business days. Prescription orders ship within 5–10 business days depending on the lens complexity.

Question 6

Do you ship worldwide?

Accepted Answer

Yes — complimentary express shipping worldwide on every order.

Question 7

What is your returns policy?

Accepted Answer

30 days, no questions asked. Free return shipping. Prescription lenses can be re-glazed once at no cost.

Question 8

Is there a warranty?

Accepted Answer

A 365-Day Warranty covers manufacturing defects on every frame.

Question 9

How do I clean my frames?

Accepted Answer

Rinse with lukewarm water, a drop of unscented soap, then dry with the included microfibre cloth. Avoid alcohol and paper towels.

Question 10

Can I have my frames adjusted?

Accepted Answer

Yes — bring them to any qualified optician, or send them back to us for a complimentary refit.

Frequently Asked

Prescriptions